Weil-McLain ProTools™ App Now Features Real-Time Video Tech Support to Help Guide Contractors on the Job Site

January 04, 2023

Just in time for heating year, Weil-McLain® has up to date its ProTools™ Application with improved attributes to offer contractors and services experts with the help they will need to streamline consumer visits and present customers with a quality working experience. Obtainable for iOS and Android units, the app now lets heating professionals to operate just about with Weil-McLain’s Tech Assist staff to trouble-fix troubles as they happen on the work web-site.

“Our objective is to continuously optimize this platform by introducing further options that make service technicians’ and putting in contractors’ careers easier – in particular for the duration of the active heating period time period,” explained David DeVries, Director of Solution Administration with Weil-McLain. “The new Internet site-Phone online video assistance opens new opportunities for company technicians to obtain instant aid from our Tech Assistance crew.”

Services experts who operate into problems though on the career can get hold of Weil-McLain Tech Support for Internet site-Get in touch with online video and get fast authentic-time help. Right after requesting aid, they merely settle for the simply call from Tech Aid on their smartphone and share a are living online video of the problem they are experiencing on the occupation web-site. Tech Help will then spotlight the challenge on the service technician’s display screen and propose corrective action to fix it.

“This new characteristic offers heating pros with instant entry to our support crew and also permits them the opportunity to learn new procedures for troubleshooting, routine maintenance and boiler set up,” added DeVries. “As we get ready for what could be a further colder than regular winter, we want to ensure support specialists have all the electronic applications and know-how they need to aid expedite consumer visits whilst supplying home owners a most effective-in-course provider knowledge.”

The Weil-McLain ProTools Application will help boost assistance technicians’ hydronic knowledge by placing a range of Weil-McLain boiler merchandise details at their fingertips. From reviewing fault codes for troubleshooting and accessing how-to video clips to viewing solution manuals and schematics and swiftly locating components, the app has develop into a just one-halt source for boiler installation and maintenance.

For far more information on the upgraded Weil-McLain ProTools App, go to www.weil-mclain.com or download the app by means of the Application Retailer or Google Play.

About Weil-McLain

Weil-McLain® is a main North American Brand name of hydronic convenience heating methods for household, commercial and institutional structures, since 1881. Contractors, engineers, architects, homeowners and facility administrators alike depend on Weil-McLain boilers for their comfort and ease heating requirements. Put in in homes, offices, faculties, dining places, motels and other amenities in the course of North The usa, the Weil-McLain brand is amongst the most trustworthy and typically employed in the creating industry.

WM Technologies, LLC, assembles, sells and distributes Weil-McLain boilers, based mostly out of Eden North Carolina. The Marley-Wylain Enterprise, LLC, manufactures and processes regular Forged Iron products, dependent out of Michigan Metropolis, Indiana. With somewhere around 600 staff within producing amenities, sales areas throughout the US, and administrative workplaces in Burr Ridge, Illinois, Weil-McLain is the trusted chief in hydronic ease and comfort heating methods. Further info is out there at www.weil-mclain.com.

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